This is the editorial inbox for RetinaClear.com, the independent guide — not the RetinaClear seller’s customer-service desk. Use it for corrections, questions about what we have written, or press and content enquiries.
Editorial email: [email protected]
Publisher address: 1309 Coffeen Ave STE 1200, Sheridan, WY 82801, USA
Typical reply time: one to two business days
We do not publish a telephone number, because we do not run a phone line and we will not list one we cannot answer. Everything we can help with is handled by email.
Anything to do with money or parcels is handled by the seller who took your payment, not by this site. We cannot look up an order, change an address, cancel a shipment, issue a refund or see your card details, because we never receive them in the first place. If you need help with a purchase, go to the checkout you bought through — the confirmation email you received after paying carries the seller’s own support address and your order number.
Keep your order number to hand: it is the single thing that makes any support request faster. If you have lost the confirmation email, check your spam folder before anything else, then search your inbox for the store name shown on your card statement.
We are publishers, not clinicians and not a pharmacy. We cannot tell you whether a supplement is safe alongside your medication, diagnose a symptom, or advise on an eye condition — those questions belong to your doctor, pharmacist, optometrist or ophthalmologist. And if you are dealing with sudden vision loss, a curtain or shadow across your vision, new flashes of light, a sudden shower of floaters, double vision or severe eye pain, do not email anyone: these are medical emergencies and need urgent, same-day professional care.